Managed Services
& Hosting
Keep your websites, applications, and infrastructure running. We manage hosting, maintenance, monitoring, updates, and ongoing technical support.
The work
Keep the systems behind your business working.
Hosting & Infrastructure
Set up or migrate hosting, domains, DNS, certificates, and deployment environments. Agree access, ownership, provider costs, and the systems we manage.
Maintenance & Support
Maintain software, monitor agreed services, and investigate faults. Define backup and recovery procedures, test agreed restores, and keep a record of changes.
Website Administration & Improvements
Update content, pages, forms, and integrations. Improve website performance, technical SEO, analytics, and conversion tracking within the agreed change allowance.
Agree the support you need
For businesses that need ongoing help with a website, application, or hosting environment. Review the systems, account owners, access, dependencies, and known issues before agreeing a migration or support plan. A production-readiness review or a defined period of launch support can precede ongoing operation. Agree the readiness work and the continuing support responsibilities separately.
Define the systems we manage, the responsibilities of each party, support hours, response targets, maintenance windows, and the allowance for changes. Record provider charges and third-party subscriptions separately from service fees.
Illustrative workflow
From an existing website to an agreed support plan
- 01
Review the setup
Review the website, hosting, domains, access, and known issues. Record the systems and owners included in the support scope.
- 02
Prepare hosting
Configure the agreed environment, deployment access, monitoring, and backup procedures. Plan any migration and rollback steps.
- 03
Maintain and monitor
Make a scoped update and check the affected pages, forms, and integrations. Test the agreed recovery procedure and record the result.
- 04
Review and improve
Review monitoring, incidents, change requests, and provider costs. Agree the next maintenance work and improvements.
Illustrative service workflow. Systems, support hours, response targets, change allowances, and provider costs are agreed for each engagement.
What you receive
A working environment and a clear support plan.
An inventory of the agreed websites, applications, infrastructure, and account owners.
A support plan covering responsibilities, availability, response targets, maintenance windows, and included changes.
Configured hosting, domains, DNS, certificates, and deployment access where included.
Monitoring, update, backup, and recovery procedures, with results from agreed checks.
Completed website changes and technical SEO or analytics work within the agreed scope.
Operating documentation, a record of changes and incidents, and an access handover.
Before we start
Can you take over an existing website or hosting setup?
Yes. Start with a review of the code, hosting, domains, access, dependencies, and known issues. Agree the changes and responsibilities before migration or ongoing support begins.
What is included in ongoing support?
The support plan names the systems, responsibilities, support hours, response targets, maintenance windows, and included changes. Hosting charges, third-party subscriptions, and additional work are listed separately.
How are backups and recovery handled?
Define what is backed up, where copies are stored, how long they are kept, and the recovery needs. Test the agreed restore procedure and document the result and remaining limits.
Can this include SEO or advertising?
Technical SEO, performance, analytics, and conversion tracking can be included in website care. Search content programmes and paid advertising require a separately agreed marketing scope and budget.
Can you build the website before managing it?
Yes. Website builds and major feature development can be scoped through Software & Product Development, then continued under an agreed maintenance and support plan.
Contact
Discuss hosting and ongoing support
Tell us your goal, context, and constraints. For a focused technical consultation, we agree the question, preparation, session scope, and written next steps before work begins.
Discuss your project